Job Listing

Case Manager

Description:
-Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination - Provide consistent and comprehensive case management and follow-up - Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received - Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency - Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed - Accurately complete required documentation for enrollment - Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract - Create solutions to participant attendance problems - Assist in the preparation of project reports as needed (participation, placement) - Manage programs, meeting deadlines, performance expectations, and collection of placement data - Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions - Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals - Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements - Provide operational support and coverage as needed - Provide operations support for all compliance-driven standards - May be assigned other tasks and duties reasonably related to their job responsibilities - Other duties as assigned

Qualifications:
- Ability to maintain flexibility as needs of contract or contractor require - Working knowledge of MS Office - Two years of experience in case management advisement and development preferred - Ability to prioritize tasks and document visits and contacts - Demonstrated telephone, computer and strong written and verbal communication skills - Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives - Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field - Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred - Customer service experience required

To Apply:
Go to https://jobs.smartrecruiters.com/Equus/743999980637123-case-manager and click, "I'm Interested" to apply.

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